Contact Us
Our dedicated Customer Care team is here to provide personalized assistance with your styling needs, order tracking, and any other enquiries. Please browse our Frequently Asked Questions before reaching out, as your answer may already be available.
Email Support
For all general enquiries, please reach out to our support team at: Info@ksmatelier.com
Expected Response Time: We aim to reply to all emails within 24 hours during standard business days. During peak collection launches, please allow up to 48 hours.
Operating Hours
Monday – Friday 9:00 AM – 6:00 PM (Central European Time)
Social & Live Support
Connect with us on Instagram for styling inspiration and direct messaging support. For immediate assistance during business hours, direct messages are often the fastest channel. @ksm.atelier
Business Headquarters
KSM Atelier
Via Stefano Viale 50A
Roccasparvera 12010 (CN), Italy
*Please note: This address is our corporate headquarters. We do not accept unsolicited returns to this location. Please initiate a return via email to receive the correct fulfillment center address.*